• Novella Health

Cancellation Policy

Updated: May 22, 2020

I get it! We get sick, our kids get sick, our husbands get sick. When this happens please cancel your appointment. Sometimes we wake up and we are sick. It’s okay. Cancel your appointment Even if it’s a text on the day. Let‘s not pass around our colds and flus.

If you are running late (this happens) please let me know by text but please understand that you will only get the remaining time for your appointment and will pay the full rate of the session booked.

I do not charge for cancelled bookings but work off the premise that you would have made it if you could move mountains. However, repeat cancellations will not be rebooked.

Keep well. Wash your hands and cover your mouth when you cough and sneeze. ❤️

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